LuxuryLink, my fave source for upscale hotel pkgs, has made lots of changes on their site. Booking date options, pkg details are enhanced. Their IT dept has just introduced instant confirmations for last-minute bookings with many properties (great for the airline industry!) We've seen major improvements due to the diligence of SVP James Keating. Several of us worked on beta testing and it looks like the results were fruitful. They still offer 24 hr Concierge services and we depend on them for other bookings and special requests.
I will happily refer anyone who sends me PM w/email.