I do not understand these people...
Family stuck at SLC Airport gets help from ABC 4 viewers - ABC4.com - Salt Lake City, Utah News
Printable View
I do not understand these people...
Family stuck at SLC Airport gets help from ABC 4 viewers - ABC4.com - Salt Lake City, Utah News
I think this story shows the importance of having plan B, C, D, and E!
I can't understand why pax refused vouchers for hotel/food..then had paramedics check the 4 yr old for vomiting.
I'd blame the employee that gave them the passes and told them it was advisable to travel with all the flights full.
I do too.Quote:
Originally Posted by SKC
I do not get buddy passes anymore, but even when I did, I never gave them out. You just cannot trust anyone. They say they know and understand the rules and what can happen, but you just do not how a person will snap under pressure. Not worth it.
Well the employee that gave them the passes must be fit to be tied …and they just may be too. *wink* I saw this story on the national news
This whole thing illustrates once again why I have my own “You’re Not Flying On My Pass No Matter How Much you Beg, Whine and try to bribe me with the Master Suite at the Cabin” List.;)
But I do have pass riders. People that have what I call, ‘pass rider temperament’ and that are prepared to purchase a confirmed ticket or catch a bus, train or rent a car if necessary.
Here’s how I prepare my pass riders
First, travelers that have time sensitive trips are eliminated immediately. Those that want passes so they can go on a Hawaiian honeymoon or meet their cruise ship in Civitavecchia are laughed out the door.
For the hearty souls that are left I tell them flexibility, patience and planning is the key and then go into every worst case scenario I can think of.
I tell my D3s to eat before they travel, to arrive early and that they don’t have to call and tell me they made the flight. *wink*
I spell out there’s a fair chance they’ll be bumped, and I make certain they know what to do if they are. I give them a plan A, B C & D, plus alternative routing with hotel info for all plans.
I make clear that they should expect, hurried boarding, packed flights, a middle seat and no food.
I explain non rev gremlins and what they can do to our perfect plans.
I tell them that no matter how well we plan, odds are there will be some kind of a hiccup, and that bad weather, especially in Dallas/East Coast, can add days to their itinerary.
Lastly I tell my D3s they represent me, and I know where they live.
A couple of D3 adventure stories -http://nonrev.net/general-discussion...-d3-style.html
How do you prepare your pass riders?
Wow, if I had been the one to give them a pass I would be pretty angry about now. I almost never give out passes because I can't be sure what will happen and the people who get them don't have the same options to take Plan B/C/D that I do. My daughter-in-law just flew on one of my passes and got stuck coming home. She did not handle it as well as I thought she would and will not get another pass as a result. She didn't do or say anything to the gate agent (even when they bypassed her and gave a seat to someone lower on the list which I noticed as soon as it happened as I was watching to see if she got on) but couldn't handle the pressure. I ended up getting her a ticket with miles when a seat opened up on the last flight of the day.
To actually have people complain to the news about not getting on and getting stuck in the airport would be awful.
People who choose to travel standby must know what they can expect.
Sorry but I have no sympathy for this family (except the poor children who had to go through that).
If you have a minimum of intelligence you ask the person who offer you the buddy pass about the procedure and how it goes.
4 pax travelling in summer on a buddy pas, what do you expect???
It is time for the people to be responsible for their choice.
You are so right, if I ever give pass I brief brief and brief but I do not give them anymore too much trouble and for the difference in price it is not worth for them anyway.Quote:
Originally Posted by Migflanker
If that would have been a SWA employee pass, it's very likely the SWA employee wouldn't have a job. It has happened before that an employee has lost their job because of the way one of their pass riders acted when traveling.
They shouldn't have gone on vacation so far away from home if they can only afford one meal a day after not getting on a full flight. Those $10 buses that operate between NY and DC would be more appropriate for this sorry family.
I read in another forum that their flt usually has 40-50 nonrevs during peak. Love the bus idea for them!
I think they should have gone to Branson or Gatlinburg...
Buddy passes are a double edge sword. When people ask for a pass they claim they are willing to sit at the airport and wait whatever period of time, of course untill they are in the situation. Most outsiders who don't work in this industry don't understand the ins and outs of travelng as a standby and how many hiccups can happen along the road. Who in their right mind would nonrev in the tail end of of summer with 2 kids and is not an employee (meaning no other options). The employee has as much blame as the pax, but the pax has nerves to call the news. What is this family expecting JetBlue to do, bump revenue passengers to acommodate them. Unreal.
can we be sure it was the pax who called the news? Or some annoying outsider?