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Earlier this month, I experienced a $100 deposit requirement from Enterprise on my car rental. The web site (NonRev Network site)mentions nothing of this. For those of us concerned about identity theft, this is something to be aware of.
My brother, traveling as a normal passenger later this month, booked a truck from Enterprise. When he told me about the rental, I asked if he knew about the deposit requirement. He did not. He pushed the issue with his travel agent and confirmed he would have to put up the deposit as well.
This is an old practice from the 1980s or earlier. I rented a car in the DFW area, with a similar requirement. Several months later, a charge to my account appeared from National, who assured me the credit transaction was voided because I paid by check, something they allowed then. It was used by National, to pay for a transaction with another customer. I told my credit card issuer the charge was wrong (name and signature did not match), provided proof of payment and told them I would not pay the charge.
Are any other car rental companies doing this? I would rather do business with another company, and pay a little more, instead of giving Enterprise a $100 loophole into my credit. I did receive a $100 credit back to my account, but still don't like this hidden charge.
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I know most car rentals will not rent you a car unless you lay down your credit card or give a cash deposit. This is in case you do something to the car, like leave it real dirty, ash burns in the seat, flat tires missing hardware, empty gas tank when you return it ect...
It sounds to me like you may have been billed twice. That is why you are supposed to tell them to rip up the CREDIT TRANSACTION in front of your face after you pay them with cash, or check. You must have paid with a check and walked away without telling them you had paid by credit, and if they told you that they would take care of it, you should have told them to GIVE YOU THAT CREDIT transaction. They have to give it to you. I don't see any foul play here. You don't have to pay what you have paid all ready with your proof. Just send a copy of your paid statements, receipts to your credit card company. You may want to call the rental car place to clarify. One last question. Did your check bounce?
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I have never been required to put up a cash or check deposit to rent a car. I have always given my credit card which, as far as I can tell, is pinged but nothing held on it. No charges have ever been placed until I return the car and I always get a receipt for that. Now my sister does not use a credit card and she had to put up a deposit before she could rent a car. Enterprise is the only company that allows such a thing nowadays (she checked with others and they all declined without a major credit card, debit card with visa/mc is not acceptable) so you may have no choice if you want to pay by cash or check.
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Used to work at Hertz-most companies are now charging a deposit-it is common practice!
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I rent cars almost every day of the week - every week so I speak from experience:
Virtually every car rental company puts a hold on your credit card for some amount more than the estimated rental charge. I tend to see a minimum of $150 most times.
Consider yourself lucky. The one time I rented from Enterprise, they put a $350 hold on my credit card. I will not rent from them again because of that.
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Slim:
Earlier this month, I experienced a $100 deposit requirement from Enterprise on my car rental. The web site (NonRev Network site)mentions nothing of this. For those of us concerned about identity theft, this is something to be aware of.
My brother, traveling as a normal passenger later this month, booked a truck from Enterprise. When he told me about the rental, I asked if he knew about the deposit requirement. He did not. He pushed the issue with his travel agent and confirmed he would have to put up the deposit as well.
This is an old practice from the 1980s or earlier. I rented a car in the DFW area, with a similar requirement. Several months later, a charge to my account appeared from National, who assured me the credit transaction was voided because I paid by check, something they allowed then. It was used by National, to pay for a transaction with another customer. I told my credit card issuer the charge was wrong (name and signature did not match), provided proof of payment and told them I would not pay the charge.
Are any other car rental companies doing this? I would rather do business with another company, and pay a little more, instead of giving Enterprise a $100 loophole into my credit. I did receive a $100 credit back to my account, but still don't like this hidden charge. </div></BLOCKQUOTE>
