Entitled Passengers

I stole this and I'm glad. It made me chortle!!

"Arrived at the airport 1 hour before departure for an international trip, I didnt check-in online so had to queue up and check in with an agent, had to pay extra because my bags were over the limit (as laid out on the airline's website). I asked for a free upgrade but was declined. Almost missed the flight because the security lines were too long , I was even more delayed because I didn't follow the instructions of security staff - I mean why should I have to take my shoes/belt off, have my liquids in appropriate see-through bags and have to take my laptop out of it's case?

On board, I asked another passenger would they move from the seat they had pre-booked so I could sit there - they told me no - the cheek of them. I then asked the FA could I move to an extra legroom seat because I dont like middle seats (which is what I was assigned at the airport). This request was also denied. The food was soggy and cold, so I opened up my smelly egg and chive and sardine sandwiches. There were no peanuts available either. FA's had a rude and surly attitude and spoke in a foreign language amongst themselves - how rude. Pilot's announcements were inaudible.


I decided to watch the in-flight enterainment and got dirty looks from the person in front of me any time I tried to push the button to change the channel, they also gave me the evil eye when I grasped their seat back to haul myself in and out of the row to access my cabin bags every 20 or so. The person on the aisle seat was not impressed either when I proceeded to paint my fingernails with strong smelling lacquer.


I got bitten by bedbugs on this flight and also discovered some head lice as a result of this flight. I had to pay for medical treatment at my destination because I hadn't purchased medical insurance. When I retrieved my bags from the carousel, they were damaged - again as a result of this flight.


When I proceeded through customs, I was fined because I had not declared some items in my bags. En route to the hotel, I was ripped off by an unscrupulous taxi-driver who decided the take a scenic route.


Who can I make a claim against for the above because NONE of this is my fault and I feel I deserve some type of compensation."

All that? I can’t wait to hear about the return trip.

Pretty sure I've spoken with that passenger at least once a week!

Sort of similar, I had a horrible nonrev (I think buddy pass? She claimed her ex-husband's dad was the employee, and she was travelling with her son) when I was working today. Because of a cancellation of our first flight (we only have 2 a day) our only remaining departure was extremely full. To make things worse, that plane was delayed and most people had connections to make (and be rebooked for, which was not easy). Things that come to mind that I had to deal with (all from the same NRSA pax, mind you, most within one conversation)

• About 10 times asking if I thought people would leave
• Asking about flights from MSP, about 100 miles away, and needing to know every detail about every possible flight combination
• Asking about odds getting on MSP-ORD flight. When I said they looked bad, she found a slightly different way to ask the same question, multiple times. Answer didn't change.
• I found that another airport a similar distance away in the opposite direction had space, might be able to make a DTW flight if space was there from ORD
• Asked how to get to this other airport, then said they'd just use their GPS after I tried to find + print directions, then ended up writing them down when the office computer was acting up
• Even after knowing getting to ORD was a sure thing from this other airport, kept asking about local and MSP flights (gah!)
• Decided on going to other airport, we gave her checked bags back
• After bags were brought back, decided she wanted to try afterall (TSA had to rescreen her bag, of course)
• After clearing her and her son (I never thought I'd feel angry about clearing a nonrev, go figure) we find out that her son is outside the secure area since they didn't think he'd make it (maybe rightfully so, but where else is he gonna be?)

She's lucky that I'm a nice guy (read: pushover) and that most of this was when we weren't busy. I also tend to keep my rage buried pretty well. Thankfully, my supervisor (who is absolutely fantastic) was next to me this whole time and put her in her place pretty well.

Oh, and a bonus story: The previously cancelled flight was our overnight plane. One woman was complaining about what she and her husband went through when he was stuck in Chicago because of that cancellation. She asked me if "they know how much of an inconvenience this causes everyone, because we're not flying out of here again." Mind you, this wasn't a complaining statement given as a question, this sounded like an honest question from her if the inconvenience was taken into consideration when canceling. Given that they're not flying with us anyway, I really wish I gave a sarcastic answer like "no, I had no idea you guys didn't like these cancellations. I'll be sure to let the others know."

*sigh* Normally our passengers are relatively normal and even understanding at stuff like this. Today I guess all the weirdos wanted to come in. On the bright side, we were short staffed on that flight, very full, have to have the crew make a manual manifest because we don't have ACARS, and had a couple other things to do, but we still managed to turn that plane around in 18 minutes (I think we get 26 normally?) I was pretty proud of that one.