Sometimes I want to strangle nonrevs.

Just had an awful flight. 2 groups of nonrevs (3pax & 4pqx) waltzed down and just took the empty seats that were waiting for a party of 3 with small kids. The other group (against my explicit instructions) put their 7 & 8 year old in the exit row. So, I barely scraped an E:02 after having the plane (A319) fully boared at D-18. To top it off the FAs were old, rude, and refusing to help at all. If it weren't for the adorable little kids looking sad and scared when the FA told them to move everyone would have been staying in DSM.

So, 16 minutes, 7 nonrevs, 4 rev pax moves, and a lot of being yelled at by an ancient FA later it's all over.


/vent.

Seriously? Find out who they (the party of 4, at the very least) are, find out who their supervisors are, and tell your manager. They should report it to the employee's superiors (whether the employee was there or not, the employee needs to make nonrev etiquette perfectly clear). It's one thing when they screw up, you put them in their place, and life goes on. But you already told them not to take that seat. They've flown how many times before? They should know damn well that they can't put kids that age in the exit row, period. The group of 3 could MAYBE be forgiven, if the plane was just about boarded already (but ideally they really should wait until the plane takes off and see if those seats are still there). On our system, seat assignments are not very well-planned by default, and agents don't always try to seat pax together.

Bottom line, nonrevs are supposed to take no more work for any agent other than clearing them and boarding them like any other passenger. They are a guest on that flight, whether it's their own airline or not. Just like you don't take your host's antique doll on display and give it to an infant daughter to play with, you also don't get in the way of an already tough job.

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Originally Posted by StormHawk

The other group (against my explicit instructions) put their 7 & 8 year old in the exit row. So, I barely scraped an E:02 after having the plane (A319) fully boared at D-18.
So, 16 minutes, 7 nonrevs, 4 rev pax moves, and a lot of being yelled at by an ancient FA later it's all over.
/vent.

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Basic non-rev etiquette - cooperate/follow the directions of the gate agent/FA .
Unfortunately rude, inconsiderate, mannerless pax, and I’m sorry to say non-revs, are becoming all too common.
Report it.

I also have a commuter FA for US Air that is always behind my podium with agents and playing on the computers. Last week I had some stuff going on and came up from the jetway to him talking on my gate phone and on a computer. I told him if he ever aproaches me again without his name called I'll call him in and he'll be apartment hunting in Phoenix.

After having worked in this industry for nearly 2 decades, not much surprises me but there truly is no excuse for a nonrev who ignores the instructions of the gate agent. If they are employees, time to speak to their supervisor. If they are guest pass travelers or oal employees, time to report this to employee travel. Maybe if they get their hand slapped a bit they won't do this again.

I just nonreved on oal this weekend. Wide open flight when I listed, filling up when I got to the airport and downgraded by the time I got to the gate leaving them oversold by 6. You really see how people handle things if you sit near the podium and listen. I simply asked how the flight looked (and they gave me the loads) so I said I'd hang out just in case and started making my alternate plans. One person (spouse of employee) was freaking out and probably approached the gate agent 6-7 times in under an hour. Some guest pass holders were completely thrown and couldn't decide what to do next. After the flight was closed out (they got 2 nonrevs on after all), the gate agent started rolling folks over and the guest pass folks were so indecisive when she gave them their options that the gate agent actually turned to me and said "you know how the loads change, right?" and I told them to take the flight she was recommending to get them as close to their destination as possible because they could always drive the rest of the way if needed.

What did I do? I smiled and waited until everyone else had been helped and asked them to roll me over for the next flight. That took about 2 minutes tops and I thanked them and headed out to grab some food while I waited the couple of hours left. I learned that way too many nonrevs don't follow the protocol that was drummed into our heads when we were hired. Failure to do so makes way too much work for the gate agent.

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Originally Posted by MRSDS1DONNA

I learned that way too many nonrevs don't follow the protocol that was drummed into our heads when we were hired. Failure to do so makes way too much work for the gate agent.

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You know, that's one thing... maybe it's because I have an administrative job, but I never really had any formal training on employee travel. Even my other jobs (NW and SkyWest) I don't really remember much being told as far as etiquette goes. Just about everything is word of mouth.

We have had "jetiquette" info for years. We even had videos showing situations--from pestering to drinking and boasting, seating, etc. They were rather comical but l think effective explaining do's and don'ts.
Seriously, those pax needed to be written up <period>. all they'll get is a slap on the wrist, but if they "didn't know" about exit rows--THEY WILL NOW. The FA should have stepped up. I've seen GAs go to the flight deck and saY there is an issue, jus to expedite. Doesn't take but one minute from the captain to set it all straight.

Lack of courtesy and leadership on part of FA's. Had a plane sit in the tarmac for two hours because of storms in the area. No water, no information, nothing. Like they don't know what to do or something. And yes, we know the rules by reading on how to act as nonrev's but you gotta dig to find it and read about it. In the meantime, we get M&E bulletins that they get on our butts over if we don't read them and sign them off in the computer, but never anything about nonreving. How you communicate with your employees has alot to do with the company's success, including nonreving. Some things apply more in some stations than others. Usually everyone boards first, then the nonrevs get cleared. That wasn't the case coming back from Vegas today when they called out the nonrev's before everyone got boarded. So when to listen for your name is never a sure thing.

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Originally Posted by mrs767er

We have had "jetiquette" info for years. We even had videos showing situations--from pestering to drinking and boasting, seating, etc. They were rather comical but l think effective explaining do's and don'ts.
Seriously, those pax needed to be written up <period>. all they'll get is a slap on the wrist, but if they "didn't know" about exit rows--THEY WILL NOW. The FA should have stepped up. I've seen GAs go to the flight deck and saY there is an issue, jus to expedite. Doesn't take but one minute from the captain to set it all straight.

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I think the newer hires are why we really NEEDED the jetiquette video.

I have rarely seen such poorly dressed and poorly behaved persons. We try to be the quiet family that is invisible and it makes me sick to see people who are an embarrassment to our airline.