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Hello Non-Rev network. Just wondering, I booked a hotel reservation at the aqua hotel&spa in honolulu but I had to cancel the reservation due to the flights not looking good. Who and where does the money that was taken off my bank card come from? Who do I call? I called the hotel this morning and they didn't have no recolection of my reservation. I just want the money that was taken off my card put back into my account. Any information would be very helpful. And I am surprised that this website doesn't have a customer service line number for inquiries like this. Thank you.
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Did you book thru the nonrev network reservations tab, if you did I found a contact number of 1-800-780-5733 for hotel reservations, there should also be cancellation and contact info on the email that was sent to you...
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Hi,
I booked a hotel through the non-rev reservation tab last month that I had to cancel - if you go back into the reservation you can cancel it on-line or ring and cancel it. There was no problem with my cancellation - the month was put straight back onto my credit card.
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Vicki/DeltaFlyer,
Thanks for your advice to this member. I'm trying to adjust to my new work schedule but hope to be back in the community more often now.
