<div class='quotetop'>QUOTE (Nick @ Mar 6 2009, 01:26 PM) <{POST_SNAPBACK}></div>
Oh and guess what came out in the wash - we ended up aplogizing to the woman from the youtube clip and offering her miles and upgrades *sigh*[/b]

I hate when people/airlines cave when pax yell and scream enough or as mig said because the exposure this one got. I love standing my ground in those kind of situations. I hate for them to occur, and I love to do what I can and help pax out, but I really hate it when people give in to childish behavior.