Dave Carroll is actually from Nova Scotia so we've had a lot of coverage on the videos here.

If you want more info on the story, check out www.thechronicleherald.ca as they have posted some more background info than you would get on CNN or anywhere else.

I personally thought it was a great way to call attention to the issue. Sure, he should have bought an extra seat or perhaps called Customer Service right away... but the point of the whole story was that when he DID call, he got nowhere. And that I think is something to be concerned with.

Kudos to United for stepping up to the issue, at least after the fact.