You make some good points. In the future yes it will be very good, the condition being if one can instantly get tix and refund them.

Whilst e-tickets / coupons where no cash is taken unless ticket is used is in place in HKG for CX for online tickets only, we cannot do it in outports for for OAL ZEDs for tax reasons, as the company pays our fringe benefits tax on tickets so we need to go through a cumbersome process to obtain them.

The paper tickets are cumbersome and time consuming, and in that sense I can see how e-tickets would be flexible and efficient. However in our case until they work out a way not to take all this money off me that they won't refund for 2-3months after refund application I see no personal benefit!