V--what about passport control (AKA immigration)? Customs is after you pass thru the first stage. I am not exaggerating: when there are multiple flights arriving at ATL or JFK, there can be more a few hundred people in queues. An American woman I sat next to last night said it took her 40 minutes just to get to the immigration agent for US passport holders. MXP/JFK yesterday afternoon. I doubt customs would take much time anyway unless you're declaring a bunch of stuff. All you do walk thru the green lane and continue. Customs isn't the issue w/those lines.
BTW--DTW and SEA don't seem to have much of an issue w/immigration lines.
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