Thread: very good LH experience

Back from my non-rev trip to Florida with LH and I had a very good and interesting experience with them, which I think is worth sharing with you all.

On the way to Florida, our routing was BRU-FRA-MCO and everything went very smoothly.
We listed through flyzed and checked in at BRU and were told by the gate agent loads looked good for both legs and got a STBY boarding pass for the second leg already, thus saving some time and making it easy to reach the gate at FRA. Thumbs up! Oh, I almost forgot! I also met a very kind forum member at FRA, BTW... Thanks!

Our routing for the return was MIA-MUC-BRU with our luggage checked through to final destination as LH seems to be doing as a routine, contrary to most other carriers. As there were problems with getting enough fuel in MIA due to a fire in the fuel depots, the plane left with almost 2 hours delay and so we obviously missed the connection in MUC (by just 5 minutes and despite the fact a very kind service agent in MUC rushed us through customs), so we went to the LH service desk and were immediately relisted on the next MUC-BRU flight (which was about 1 hour later, and had loads of open seats). The lady at the service center also made sure our checked through luggage which was already set aside at the missed connecting flight, was to be on board by asking for our luggage tag so she could look it up in the system and link it to the flight she'd just listed us on.

Really a hastle free travel experience with LH, despite missing the connecting flight in MUC and despite having checked through luggage, 2 quite common nightmares for non-rev pax on many airlines.