Well, don't forget that this particular e-mail was directed at the DL employees and their concerns and not at the NW employees to tell them to behave. I think, even tho it was not directed at you, it somehow might let you know how the DL people feel about their culture and let you know a little about it. The behavior of some DL people towards the NW people has bothered me for some time, now and I hope the DL employees take this e-mail to heart.