And also to be fair - almost every Delta employee I've talked to has been really nice and helpful when I have an issue that I can't resolve on my end - I actually prefer 'in house' calls as between us we can get things done faster for the customer while letting our verbal hair down.

We're having a meeting with some Delta reps (I hope they are 'regular' folks and not just management, and slowly are working to get to know our fellow staffers. Kinda nice really.