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  1. 22-Nov-2011, 02:47 PM #1
    jonbaby1
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    Quote Originally Posted by mrs767er View Post
    What's the argument? ? You both got seats. What if she really wanted something else? Too bad. It's a privilege, not a right. Let it go.
    Why do you think she was mishandled? She got a seat in first class. You didn't give her your boarding pass to indicate a party of two. That's your fault. You got to the plane at boarding and she was already on? Agent did the correct thing.
    Sorry, I see nothing unfounded for a complaint.
    The problem is, she didn't ask for first class or the extra charge that goes with it. She presented the two boarding passes and was ignored. I know it is a privilege, but that doesn't mean non-revs should be treated like cattle or dirt, which happens a lot.
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  • 22-Nov-2011, 02:50 PM #2
    jonbaby1
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    Quote Originally Posted by jonbaby1 View Post
    The problem is, she didn't ask for first class or the extra charge that goes with it. She presented the two boarding passes and was ignored. I know it is a privilege, but that doesn't mean non-revs should be treated like cattle or dirt, which happens a lot.
    And the agent didn't do the right thing. The right thing would have been to take the boarding pass that was presented by my mother, check to see if those two seats were still available, then present her with a choice or choices. This did not happen. She was told there are two seats left. One in coach and one in first class. The agent lied and knows there is nothing anyone can do about it.
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  • 22-Nov-2011, 05:50 PM #3
    mrs767er
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    Quote Originally Posted by jonbaby1 View Post
    The problem is, she didn't ask for first class or the extra charge that goes with it. She presented the two boarding passes and was ignored. I know it is a privilege, but that doesn't mean non-revs should be treated like cattle or dirt, which happens a lot.
    Sorry to hear that sitting up front is tantamount to being treated like cattle or dirt. Why didn't you fuss and have your mom moved back to sit with you if it was such a big deal? I still understand why you have a complaint.
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