Thread: AA Pass Problem

Originally Posted by mrs767er

What's the argument? ? You both got seats. What if she really wanted something else? Too bad. It's a privilege, not a right. Let it go.
Why do you think she was mishandled? She got a seat in first class. You didn't give her your boarding pass to indicate a party of two. That's your fault. You got to the plane at boarding and she was already on? Agent did the correct thing.
Sorry, I see nothing unfounded for a complaint.

The problem is, she didn't ask for first class or the extra charge that goes with it. She presented the two boarding passes and was ignored. I know it is a privilege, but that doesn't mean non-revs should be treated like cattle or dirt, which happens a lot.

Originally Posted by jonbaby1

The problem is, she didn't ask for first class or the extra charge that goes with it. She presented the two boarding passes and was ignored. I know it is a privilege, but that doesn't mean non-revs should be treated like cattle or dirt, which happens a lot.

And the agent didn't do the right thing. The right thing would have been to take the boarding pass that was presented by my mother, check to see if those two seats were still available, then present her with a choice or choices. This did not happen. She was told there are two seats left. One in coach and one in first class. The agent lied and knows there is nothing anyone can do about it.

I read your story like three different times to make out what you disturbed you recently. I see that they actually gave your mother a seat up front, which she didn't want, however, I think they were trying to accomodate her without giving much thought that she may not have wanted to get split up. At 88, first class is much better and comfortable for her. Sometimes you get boarding passes to your next destination with assigned seat numbers, but when you get to the gate, things change, and they re-issue passes, usually in your favor. I don't think your mom got ignored, if anything, they probably thought that they were doing her a favor. I doubt any of these actions were deliberate, and intentionally done out of malice or neglect. Sounds like you may have gotten just a little bit defensive with your aging mother and travelling with her could have added up alot of stress. I know that feeling.

Once I was travelling from Japan with my wife, and the decision we made was that if we got split, one in first, other in coach, I would take FC because of my size in comparison to her. She is way little and I am way big. So what makes sense? Secondly, I thought we could swap for like during breakfast, but the flight attendant didn't allow it. She said it was because of security issues. This kind of ticked me off a little. Also, I do forms for both of us and when wife walked up to ask me about it up in first class about an hour or two before landing , the flight attendant got a little unglued about it and told her to go back to coach. Flight attendant was doing her job but I was a bit protective of my wife so I had to bite my tounge.
I don't buy that security BS either, I just think old hag didn't want the peasants showing up in first class regardless.
Advice, nobody got hurt, nobody missed any flights, just let it go.

Some fliught attendants get all bent out of shape when either people try to swap wen one is in coahc and the is in first or if someone in coahc tries to use a bathrooom up front. Thats why I dont even try going up front if Im on coach. I call BS on the security thing.
Now getting back on topic - most probably the ate aent was being nice by releasing one of you in coach. I kind of wish my airline would release us for free in coach, if we dont pay the $20.00 we dont get offloaded even if it's the only open seat on the plane.