Thread: Nonrev on AA - what am I doing wrong?

A few weeks ago, I non-rev'd on a domestic American Airlines flight (BOS-->CLT-->ILM). I'm parent-of an employee from another line, and booked on ID90 with no confusion or difficulty. I was told that non-revs can't get their boarding pass online, so I showed up at the ticket counter with a printout showing the record locator and ticket numbers.

On both the outbound and return flight, it took the agent about 20 minutes to check me in, and in both cases they needed to call for help. Once everything was squared away, I asked if I'd done anything wrong, or if there was something I could do differently to make the next agent's life simpler, and in both cases I got a vague answer along the line of "not your fault, it just <mumble>..."

So, the questions I'd like to ask here are:

• Am I doing something wrong? What?
• If I'm doing it right and it's an agent training/familiarization issue, is there something I can either tell the next agent or bring a printed copy of to make things go more smoothly.

One clue: at one point, I somehow got the sense that I'd *ticketed* correctly, but wasn't *listed*. But on ID90, my understanding is those processes happen simultaneously - ticketing and listing separately seems to be a MyIDTravel thing. I've flown other airlines ticketed on ID90 without any problem.

Any clues as to how to smooth this process would be appreciated. When I non-rev, I recognize that I'm a freeloader, and try my best to make the airline employees' lives as simple and pain-free as possible.

Thanks in advance,

LR