I read somewhere that TSA is like 25 percent military so that means the rest or 75 percent are put in authoritative positions without real work experience or training. Kids from the block with tattoos and attitudes, suddenly having a TSA badge, a position of authority telling common people how to go by the line. That's scary. At least the military veteran with TSA has seen the lines and hurry up and wait thing before. They are used to handling and getting handled authoritatively fast and concise through a line. They know SECURITY.