In my time as a Comair gate agent, I got to learn DLmatic and was "taught" AOP. I feel that AOP is probably easier to use, but it was very hard to transition to. DLmatic is more difficult to use for a beginner, and probably pretty difficult to transistion to. It was very frustrating as a gate agent to want to do something for a customer, and not know how to make the computer do it. CJ, I experienced that frustration every day. What I liked about DLmatic was the ability to do what you needed to do. Now, my training on AOP was pretty much "this is the "check-in" button, it checks people in, now you're trained." I knew enough to get by for 1 flight in a perfect situation without much frustration. The issue was when I was the only gate agent working, and I had 3 oversold departures from 2 gates in 2 computer systems within 40 minutes in the summer time so all 3 flights have pax that need rebooked. You don't bend the rules for every pax, but at times it is necessary. I used to be able to do that in DLmatic, but couldn't do it in AOP. I really prefered DLmatic to AOP for that reason. In the last few months I noticed that DL started really closing doors in DLmatic. They made it so difficult to rebook pax. I've had flights divert and cxl and no way to rebook pax, I've held 2 flights at the gate once while I waited on hold with the help desk to reticket a res. It was extremely frustrating the last few months I was there.

CJ, I think I've been where you are and I think I know how you feel. I had been chasing a job down for a few months at that point that just so happened to pan out, and thus I left DL/OH/REAS. Had that job not panned out, I'm not certain what I would have done, but I'm thinking I probably would have left by now.

I hope you don't get too much attitude from DL agents. I know they look at the regionals like garbage. It was pretty funny when I was nonreving and had to show a mainline agent how to do something in the computer. I'm now a frequent customer of DL, and will shortly hit Medallion status. I really appreciate the agents out there that care and try to give the best service they can. Your frustration shows me that you care about what you do.

And I don't think you represent DL on here, I think you represent you, and we should be able to be honest on this forum about our feelings good or bad. Good luck with everything.