I really don't care about the jdpower award either. I just do my best. with lots of pride. I really do care about my passengers and really try to make thier expierence a pleasent one and I don't need an award for it. I worry about people making connections and getting where they need to go and I get upset when they don't. I will probably step down as a redcoat as soon as I can just because it is so restrictive in certain areas but it won't change my work ethic.