If the pass is within her current year alotment, ask if she can re-issue it on travelnet (deactivate as buddy, refund ticket and reactivate you w/proper spelling and buy a new ticket) I'm not sure if this is possible because we issue ours from the prior year and once the new year begins, they are only refundable.
hope that works.
As far as which gateway--the one with more business class seats and fewer nonrevs listed!!