They get rolled over, but should always ask if so. Some airports have special desks for nonrevs and they should use those when possible. ck to see if MSP has one--bet it does.
I'd suggest you watch ALL Jettiquette videos and that will give you a bunch of info, via the corny formats and you'll be able to answer FAQs.
Your folks must know the ropes--changing options like, connecting thru DTW or CVG to MCO for the nephew--how old is he? Does he have to fly w/adult?
Agree w/Scot--use S2 for both legs (or more legs if you have to connect elsewhere--don't forget CVG has nonstop on wkends--Sat only?)

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