Coyne's comments about non-rev standby policy leads me to ask a question about non-rev calls to reservations.
Are there guidelines for handling non-rev calls?? I'm assuming the policy would be airline specific, so I'd appreciate answers from everybody that knows anything about this.
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Are there restrictions on the type/amount of info you can give and is the caller's airline/alliance a factor?

Can you answer general questions like, "What is the best flight from X to X on Oct 1, or must all questions be flight specific?

Are there better times to call, or is it really a matter of luck and the call center?

Are non-rev calls limited to a few minutes only...on and off?

What if I get one of those voice recognition systems, do I trust it, even if I 'change plans...change plans...change plans?'

and finally, and I realllllly have to ask, are they really recording my call for training purposes? [/list]
Thanks

Keep'em flying