To answer Mig's question, here's what's suppose to happen when calling a SWA Reservation Sales Agent (RSA). Just remember that the unfortunate reality of the human condition is that some people will be more helpful than others. If you get a crab, just hang up and call back! I have!

The only thing not suppose to be released is the 'authorized to' number. You can be told how many seats are left to sell and whether or not the flight is oversold.

Your questions can be as general or specific as you'd like. In theory an RSA should help you locate an acceptable day(s) to travel and which flight(s) look better than others. Even if that means sorting thru unscheduled routings or odd point-to-points. It's always helpful if the caller has visited our website and has at least a general idea of what flights are to be checked.

When to call? Honestly it's a matter of luck. We're told early in the morning or late in the evening is usually best. But even then it's still a craps shoot. For SWA, at least, you can call any time of the day or night, you're not restricted to certain hours. RSA's have been instructed to take each call as they come - regardless of type or length.

And yes! Select calls are recorded!