What frustrated me the most was that our intranet says for NW or DL to call reservations for listing. Then you go to contact us on the NW page, and it links you back to DL. So you call DL, then they say oh no we can't help you, let me put you through to NW. I had to do this about 3 times.... that being said it didn't mean I took the liberty of being rude to the people there!