Speaking of 'guest' non Reving

**Jumper** · 27-Oct-2007, 12:47 PM

So last night I get a call from a guy who's non reving as a guest of another Airline employee, and I swear, I was with in a hair's breath of listing him to fly to <acronym title='Tamanrasset Aguemar Algeria'>TMR</acronym> instead of TPA.... He was a complete and utter (insert colourful descriptive of choice) Worse - he was a guest of a fellow NW employee!!! <_< I've had last minute Y fare customers with more patience! Ultimately, the SOB hung up on me because I couldn't find the exact flight he wanted within a few minutes, and he's damn lucky I didn't write down the name of his 'sponser'...

On the other hand, a very lovely lady from American called to list for her husband, and she was a real joy to help out - I'd happily spend an age helping a customer like her out any time!

So just a heads up, when you call the res center, especially if you're flying as a guest of an employee - a little courtesy will go a LONG way... We're just trying to do our job too.

**zedman** · 27-Oct-2007, 03:09 PM

Sorry to read that unfortunately some (a minority) guest travelers or D3 as will call them are like that. We got lucky at AA there are a lot of restrictions to the buddy passes since 9/11 which filters a lot these kind of fellows and the D3 are not supposed to call our nonrev line.

**rgwedgwood** · 29-Oct-2009, 12:12 AM

I for one very much appreciate the privilege of non-rev D3 travel, and a little courtesy towards the staff members trying to help us along our way should not be too much to ask. Reason for my post is about the issue of D3s contacting the travel line. In the email sent direct to the guest from the system when the sponsoring employee creates the listing in Jetnet, we are told to call 1-888-WE-FLYAA Option 3 for assistance. Maybe at some point in the future, once a listing has been created, the guest will be able to change date of listing etc without bothering any staff member.. maybe just driven by the SABRE locator or something?

**Nick** · 29-Oct-2009, 05:18 PM

What frustrated me the most was that our intranet says for NW or DL to call reservations for listing. Then you go to contact us on the NW page, and it links you back to DL. So you call DL, then they say oh no we can't help you, let me put you through to NW. I had to do this about 3 times.... that being said it didn't mean I took the liberty of being rude to the people there!

**mrs767er** · 29-Oct-2009, 09:14 PM

Nick--weren't you on a buddy pass?
If so, your employee should have done all the moves and, unless it's a change that the employee cannot perform online, then you can enlist the assistance of a res agent on the phone for rebooking. You have to ask for that dept and your employee should have known to tell you that.

**Nick** · 29-Oct-2009, 09:27 PM

Nah I had ZEDs too which I used the next day which was where the prob was. The buddy pass stuff he did online already

**mrs767er** · 30-Oct-2009, 08:54 AM

oh--zeds!! We're told the only way to deal with them is in person. That really stinks because then I have to park the car, wait at the tkt line at the airport...all that rot. My husband spends way more time at terminals than I do, but I'd owe him BIGTIME if I had him pick up zeds!! haha

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