Avs--you'd better stick around here so we can get some accurate tkt info. I hear ya about some mainline agents (of, course, Jumper is one of the great ones!) AH, Corporate America--let the seasoned employees retire and hire novices with minimal exp for min wage. Great way to build a strong customer base--they ALL do it! ARGHHHhh
I've had the worst time getting ID tkts from airport CS desk. I feel like it's such an imposition to buy one. Everyone gets involved because I always get the ONE person who has no idea HOW to enter the info. I'm sure I've overpaid on more than one occasion. I hope zeds are easier to do. It was a real imposition to go the airport, park $$$, wait in line (more parking $$) then get prices for ID's before making set plans for an overseas trip. Every destination and/or ailrine tkt varied (IF the agent got it right in the first place--XYZ class, code whatever, lowest restricted fare basis + fees blah blah blah.)