Anyone ever non-reved on ANA?

**flyer146** · 22-Jan-2011, 04:45 AM

I've flown ANA once (on a return trip to Japan) and indeed, all their staff are very professional and willing to make things as comfortably for you as they possibly can, but they are also very strict when it comes to upgrading. On a full flight in Y, they'd rather upgrade a whole string of pax (C to F, Y+ to C and Y to Y+) just to free a Y seat for you, than to give you that F or C class right away.

BTW, it seems the concept of 'upgrading' non-revs to higher classes is something not really widespread in Asia, to say the least, but other than that, they are great.

Carfull if you fly them domestically though: on some planes and routes, they have very cramped seatpitch and while they generally try to put tall people at emergency exits or on first seatrows, ZED ticket holders are simply given whatever seat is left, so you can find yourself offered a seat where you'll need a shoehorn to get in to! On intercontinental flights, this is no problem.

**bowsermania** · 23-Jan-2011, 11:58 AM

I had a very bad experience with ANA in SIN. I had a ZED tkt, issued on AA tkt stock, but the carrier indicated was UA. As usual, it said "valid any ZED carrier", but ANA refused to accept it without an "endorsement"!I tried to explain the concept of ZED over and over, and ended up with their ticket counter supervisor. I politely explained my situation, and he was gracious and said he understood the rules of ZED travel, but was insistent that UA "endorse" the ticket. UA, of course, said that was ridiculous, but ANA held firm, and in trying to get the endorsement, I missed the flight and ended up staying another night.

**flyer146** · 24-Jan-2011, 03:12 PM

This whole endorsement stuff is ridiculous indeed, but it occasionally seems to happen; I remember having it read here in the past, concering a different airline.

FWIW, what is it they want to see happen then? And who needs to do it?

As a general rule, I think it's a good idea not to have a specific airline mentioned on the ticket, it avoids problems.
I don't know if all airlines are as willing as my airline, but our staff travel office always issues tickets without airline, flightnumber, or date and often show just a 'vague' destination (NEW YORK iso JFK or EWR, LONDON iso LGW or LHR): it avoids running into problems with overly zealous gate agents...

Thread: Anyone ever non-reved on ANA?

LinkBack

Thread Tools

Display

Hybrid View

Thread Information

Users Browsing this Thread

Bookmarks

Bookmarks

Posting Permissions