I had 2 ezeds--AF and LH. Charged on 18th, refunded on 19th. I lost a few pennies in the conversion (I used Amex so there was no fee but the exchange varied a wee bit) Make sure you do the cancellation step, then the refund step. It's a 2 part process.
Try this:
ElectronicTicketing@email.airfrance.fr
Merry Christmas! Joyeux Noel!
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