The Canadian Transportation Agency has fined British Airways $15,000 for contravening an order to provide more reasonable terms and conditions to passengers.
On January 17, 2014, in Decision No. 10-C-A-2014, the Agency ordered British Airways to change provisions of its terms and conditions that deal with flight delays and cancellations, denied boarding, and damaged and delayed baggage, as well as limits on liability.
In its January decision, the Agency found that some provisions were unreasonable and/or in contravention of the Montreal Convention and ordered the airline to modify the terms and conditions of carriage and bring them in line with the convention.
Given that British Airways has yet to implement the order and make the appropriate changes to its terms and conditions, the Agency has issued a notice of violation to the airline, applying an administrative monetary penalty of $15,000 for being in contravention of the Air Transportation Regulations by not filing an appropriate tariff with the Agency.
On a separate issue, British Airways also must demonstrate why the Agency should not impose a more reasonable denied boarding compensation regime based on the compensation regime of the United States or those determined in two previously rendered decisions of the Agency. The air carrier also had the opportunity to propose another regime for which the Agency could deem reasonable.