I passed through the passport queues but I sat in first class, beat everyone to the machine and swiped my passport, DONE!!! In fact, it took care of both me and wife at the same time. I'm not saying this happens or will happen EVERY TIME! Two weeks ago, it took us I bet, with a little bit of a line maybe not even ten minutes to go through the queues and at that time, had luggage to wait for. This time, I did not check in any luggage and went straight to the customs agent. No lines. Ok, so it isn't EWR or other busy places, or we just caught Houston at a good moment. And the customs agent says they definitely have their moments and we were lucky. But every time I've gone through, previously it hasn't been that bad. Maybe a little bit longer, but doable.