That was then and this is now. They need to do that survey again. It is gone from "some" to a crazy number at this point. We are unable to keep up with the call volume and people are canceling flights in May and June. Schedules are being reduced by virtually all domestic carriers and "voluntary" leave seems to be being discussed by most if not all airlines. I know that I personally worked 27 hours of OT since Saturday and we are still doing mandatory OT because the calls/chat numbers are record high.