Saw this article and thought it might spark a discussion.
The Basics
1. A non-rev felt she had received poor service from AC gate agents, she filed a formal complaint, e-mailed AC officials and.....the media.
2. AC revoked the flying privileges of the non-rev for two years
3. AC also revoked he mom's travel privileges for two years.
4. Mom is the AC employee.
5. Daughter is surprised mom's travel privileges were revoked and is very sorry.
https://www.businessinsider.com/air-...plained-2022-7

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While no one ever delayed a flight for me, I have been moved up a few times - of course it might have been weight and balance
, and one time a very anxious pax needed a kind word + I do have a great smile 
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