I'm really puzzled when you mention going from the US Airways counter to the America West counter in PHL, since the counters were supposed to be merged there 2+ months ago. Did you try just asking the US agent about HP flights?

FYI, HP had contracted out most of its services in PHL to CO, I was under the impression that ended. So if you did indeed go to an HP counter, it could have been a CO employee who wasn't totally familiar with the HP process.


Tim