<div class='quotetop'>QUOTE (MRSDS1DONNA @ Sep 17 2009, 02:16 AM) <{POST_SNAPBACK}></div>
I guess it has something to do with being in the industry for so long but I always ask if they have time to help me - even if I have called a special nonrev number! I don&#39;t even know if the people hired in the last few years were told to ask.

I have to admit that I have even had guest pass calls escalate to a me as a lead when they are not getting the answer they want from the agent. It always amazes me that they are willing to put the employee&#39;s benefits in jeopardy that way and I admit that I actually emailed one of the employees to advise of the tone of the phone call. I figured he/she would want to know the situation so they don&#39;t give that person a guest pass again. I have never contacted employee travel as that would really be a last resort, imho.

That particular the passenger was not only a problem with the rez agents (multiple agents) but was quite abusive to the airport agents as well. I actually called the airport to advise them what the person had said she was going to do if she was not boarded so they had a heads up on a potential problem - and they recognized her name before I got any further.

Me, I am very careful about who I give my passes to and I explain, in great detail, the rules of conduct. They are instructed to call me directly if they have any issues and not to hassle the boarding agent for anything.[/b]
I was hired the summer before last, and I saw something somewhere, but can&#39;t remember where. Probably buried in the fine print somewhere, definitely not very well emphasized. Part of the issue is that I had to be there for 6 months for ZEDs or the NW/DL Fly Together program, and I was just fine using RADAR, so I didn&#39;t really need to call much. The only call I made was to DL before I realized I needed 6 months to fly them, and I wanted to know how SLC-HNL or ATL-HNL looked.

I&#39;ll admit that I didn&#39;t ask if they had time, but it was a slow time I&#39;m pretty sure (late at night, though I don&#39;t remember the day of the week) and I know I was polite (I almost always am on the phone with others, having worked at tech support before and knowing that&#39;s the way to get what you need)