Quote Originally Posted by ddagencylv View Post

The airline, facing the prospect of a huge enforcement fine from the agency, has publicly stated it will reimburse passengers for "reasonable" expenses. But Southwest has not defined "reasonable." In some cases, the airline has offered bonus frequent flyer miles to compensate passengers for their ordeal — hardly adequate, since so many Southwest passengers may only fly the airline twice each year, when redeeming those miles or points can be very difficult.
Plus, it doesn't reimburse them for their true out-of-pocket expenses when they were stranded, such as hotel accommodations, food, clothing and toiletries — since so many bags were also lost during this time — and the cost of seeking alternative forms of transportation.

Not sure where this article is from, but there's some glaring falsehoods.

I believe that each passenger that was cancelled received 25,000 Rapid Rewards points (worth approx $300). That was in addition to refunds for the original tickets.

SWA is reimbursing many of the "true" out of pocket expenses. Hotels, rental cars, additional costs....many are being reimbursed. I have no idea were the line of "reasonable" is, but to say they're not, is factually incorrect.

Yeah, we had some major issues, but this author is just putting out info that is not grounded in fact.