Hi!

I work for American, but I zed fare often on United. It was easy when we had paper zed fare tickets, but since moving to electronic tkts, it's been a nightmare! I've done it twice and both times I had to wait over an hour for the tkt agent to figure out how to check me in. I buy the ticket and list myself properly and my reservation shows up on their system, but they just can't check me in. The second time I even called the day before my flight to double check that everything looked okay. They said it looked great, but when I showed up the next morning, I almost missed my flight since they couldn't figure out how to check me in.

Does anyone have any idea what I or the tkt agents are doing wrong? Any ideas or suggestions would be appreciated!

Thanks!