I know this is probably after the fact for this thread, and it's not nonrev, but I did have one experience with them in March of 2011: we flew them revenue MRS-FCO-AMM (Jordan), and for the return trip from Jordan they emailed me a day before saying the flight was cancelled, and they would let me know about what return flights we would get. They proposed a return several days later, which we nixed right away; they said they'd get back to us and never did. So I took matters into my hands, tried calling the local (Jordan) AZ office, no avail; tried calling them in Italy, got the run-around, called them in the US and the guy staid with me till he had confirmed flights on AF for about the same dates & hours we had planned to travel. (Thanks goodnes for Skype, btw!)