Hmmm this thread has made an interesting turn overnight.

I believe it was back in the early 90's when I first heard of charging customers to talk to a person. At that time I changed banks, but unfortunately that was the wave of the future.
Those of you that belong to hotel priority clubs will remember the heyday of bonus points for on-line booking and I know those of you in reservations will remember when airlines first began offering extra frequent flier miles to book over the net. With the travel industry in trouble it was only a matter of time that discounting for net/charging a fee for booking a room/ticket over the phone became the norm. Now we've moved into self check-in and kiosks.
Where will it end? All I know is I'm definitely not flying on a computerized plane.
I can't understand those PA announcements from the flight deck now.


Keep'em flying