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Thread: Southwest Automated


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  1. 02-Jun-2010, 08:54 AM #1
    Nick
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    Possibly cause it was terrible? I don't know I never like it... whenever I tried it always got what I was saying wrong. "San Antonio" ... "so you want to go to San Francisco"... no. I even tried putting on my BEST texan and then nondescript American accent and it still picked up i was foreign.

    From what I can tell they always answer "Southwest nonrev" so it either gets routed to someone direct, or is a special line. I did a day in the field in that department, they are really helpful nothing seems to bother them
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  • 03-Jun-2010, 07:43 PM #2
    admin
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    They retired it when nonrev moved to eTickets. It wasn't worth the cost to convert the VRU. The usage had dropped significantly after they created the online listing tool for employees ( and I think retirees).
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    • « Pinnacle Airline employee/Spouse tax to UK | denied boarding as non-rev, then what? »

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