I completely understand your point, however the seats were empty and they went on to say that they had no eligible revenue pax in the rear that they could upgrade either. I am the kind of agent that goes the extra mile for non-revs and I appreciate when I get the same treatment in return. I just dont have it in me to treat people poorly. I can understand if there were Delta employees competing for the seats but there weren't, and the seats went empty. At my airline we go against policy by rebooking OALs when the get bumped, they're supposed to go through their own pass bureaus but I know how challenging that can be so myself and other agents just do it. We are all a family and should help each other out. We don't have business or first class at my carrier but there are other ways we help them out. Its a small world and I would hate to treat someone poorly and run into them again in the future in my travels.