BA recently announced its intention to scrap free food on flights shorter than five hours, instead offering pricey M&S sandwiches, a move that provoking irritation among its customers. The report adds: “Vueling’s former chief, Alex Cruz, last year became chief executive of BA; some passengers have told Which? they feel that BA is moving in the direction of the budget airlines.”
A spokesperson for BA responded: "We are always looking for ways to improve the premium service we offer to customers. On our short-haul routes we offer low fares for flights to major airport hubs with great departure times. Following customer feedback, from next year we will be providing high quality meal options from Marks and Spencer, a brand our customers know and trust.
The short-haul rankings
- Turkish Airlines - 80%
- Aurigny - 76%
- Scandinavian - 75%
- Icelandair - 73%
- Jet2.com - 71%
- Eurowings - 70%
- Norwegian - 70%
- Swiss - 69%
- Lufthansa - 68%
- Aer Lingus - 67%
- British Airways - 67%
- KLM - 67%
- Air Malta - 63%
- easyJet - 63%
- Flybe - 63%
- Monarch - 61%
- Wizz Air - 59%
- Thomson - 56%
- TAP Portugal - 54%
- Thomas Cook - 52%
- Ryanair - 50%
- Iberia - 49%
- Vueling - 41%
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