Thread: Airline Complaints Through the Roof..But Why? Slow Refunds, Quarantines in HA

I am guessing that most of those complaints are about not getting a refund to ofop on nonrefundable tickets. Travelers get upset about not getting their money back - getting credit instead - even if the plane went and they did not. Understandable but hardly something they should complain to the DOT about. Even worse, why would you complain about HA because of the state of HI quarantine rules? How is that their fault?