Although my husband was not able to get logged in this weekend. The information I shared with him form this post was very helpful as he does have the UA username that starts with a N and he needs to get his password reset (already called the help desk, but he may have been using the wrong information for that website); I believe it was an information overload and he was not sure where to go to get us listed.

He is going back to his benefits coordinator for the 4th time, so hopefully with the information he now has and knows what to look for, they should be able to trouble shoot what he is doing wrong on his end so we can finally see which flights we have a better chance of getting on.

Thanks