Hosteling is a great way to travel not only is it cheap its also a great way to meet people you might not otherwise. Unfortunately, there are no standards for hostels, it seems that anyone can open up anything and call it a hostel. Even those who are members of Hosteling International you can find everything from flea-ridden dumps to places nicer than most local hotels. Thanks for the info, and I would encourage you to write the manager a letter to express your displeasure.