I had a guy call me late last night literally screaming at me because he had made a reservation on Delta for June, demanding I tell him how NW - namely I - would protect his reservation.



I tired to tell him I knew as much as he did (especially if there was any announcement last night on the news as I work from 5PM on) but he just kept getting crazier and madder - I finally had to just release the call - number 3 in 6 months....