Very nice!

Since you're on the US Airways side of thing as a CSR, they'll probably teach you shares, the computer system. First of all, just be prepared for a very strange text-based system. DOS-like, as some like to call it. There's a reason your training will take a week or two or three. But if you have any lingering questions, feel free to ask me as well. We also use shares at UA, but I don't think they teach you "native" shares (instead, it's an overlay to make things a little easier). Either way, there's a good chance I can tell you SOMETHING to help you out.