I'm so sorry if I sounded whiney to you but sometimes the truth comes out that way. When even the dl agents don't like and struggle with the computer system I feel like it is a system problem not my problem. I have had to learn other systems in my time such as sabre and picked them up pretty quick so again it is a systwm problem. As for the customers being spoiled you can certainly tell an old nw customer from a dl customer. Nw customers would use the kioks and be in and out in no time instead of waiting in line for an agent just because they don't feel like doing it for themselves,Then yell at the agents cause it took so long to get waited on. I treat the customres like gold and give whatever i can but this is a forum for airline employees not for the flying public and we should be able to express our opinions freely here. I am a redcoat professional and act the part at work but it is good to express the frustration somewhere.