So last night I get a call from a guy who&#39;s non reving as a guest of another Airline employee, and I swear, I was with in a hair&#39;s breath of listing him to fly to <acronym title='Tamanrasset Aguemar Algeria'>TMR</acronym> instead of TPA.... He was a complete and utter (insert colourful descriptive of choice) Worse - he was a guest of a fellow NW employee!!! <_< I&#39;ve had last minute Y fare customers with more patience! Ultimately, the SOB hung up on me because I couldn&#39;t find the exact flight he wanted within a few minutes, and he&#39;s damn lucky I didn&#39;t write down the name of his &#39;sponser&#39;...

On the other hand, a very lovely lady from American called to list for her husband, and she was a real joy to help out - I&#39;d happily spend an age helping a customer like her out any time!


So just a heads up, when you call the res center, especially if you&#39;re flying as a guest of an employee - a little courtesy will go a LONG way... We&#39;re just trying to do our job too.