<div class='quotetop'>QUOTE (Nick @ Oct 30 2008, 11:35 AM) <{POST_SNAPBACK}></div>
I once met another non rev in LAX who worked for AA who told me her carrier refunded tickets in cash at the counter, or she could mail them back from her destination and the money was credited right away.

(As an aside, meeting her got me the AA refund dept address, which with a nice letter got me a refund between the ZED fare and walkup ticket i had to purchase one day when Southwest was delayed... it pays to talk to people you meet!)[/b]
Actually, AA ticket offices will issue on the spot refunds back to the original form of payment and only if the ticket was wholly unused. Otherwise the ticket must be sent to AA&#39;s refund department for processing.

As for getting a refund on the difference between the ZED and the walk-up commercial fare, I&#39;m actually very suprised as this is not normal policy for AA, or any other airline that I&#39;m aware of. You got lucky, I think.