So lately i've been buying less and less backup tickets when I travel. Aside from the fact the AUD is terrible at the moment (and all our ZED agreements are in USD!!), it takes our company a minimum of 2, if not 3 months to refund unused coupons.

I once met another non rev in LAX who worked for AA who told me her carrier refunded tickets in cash at the counter, or she could mail them back from her destination and the money was credited right away. (As an aside, meeting her got me the AA refund dept address, which with a nice letter got me a refund between the ZED fare and walkup ticket i had to purchase one day when Southwest was delayed... it pays to talk to people you meet!)

So throwing it out there... how long does it take the rest of you to get a refund on your unused coupons??